{"id":2399,"date":"2018-06-11T10:00:51","date_gmt":"2018-06-11T09:00:51","guid":{"rendered":"https:\/\/blog.internetvista.com\/?p=2399"},"modified":"2018-06-12T14:28:27","modified_gmt":"2018-06-12T13:28:27","slug":"babelway-case-study","status":"publish","type":"post","link":"https:\/\/blog.internetvista.com\/nl\/babelway-case-study\/","title":{"rendered":"How Babelway uses web monitoring to secure their exponential growth! [Case Study]"},"content":{"rendered":"<p>Babelway has been growing exponentially.<\/p>\n<p>As a matter of fact, they reached 99% of turnover growth over the past four years. They\u2019ve been included in\u00a0<a href=\"https:\/\/www2.deloitte.com\/be\/en\/pages\/technology\/articles\/fast50-ranking-2016.html\" target=\"_blank\" rel=\"noopener\">Deloitte Fast 50<\/a>, awarding the fastest growing tech companies based in Belgium!<\/p>\n<p><strong>But such growth introduces to complexities.<\/strong><!--more--><\/p>\n<p>And one of them is being able to keep a high uptime rate. Because what&#8217;s the point of acquiring thousands of new customers if the service becomes suddenly unreliable?<\/p>\n<p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">We talked with <\/span>Julien Meulemans<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">, software engineer at Babelway. <\/span><\/p>\n<p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Member of the technical team, he explained how they set-up the right monitoring to overcome the challenge of maintaining their SLA&#8217;s while growing fast.\u00a0<\/span><\/p>\n<p>A hint: they used a combination of <a href=\"https:\/\/blog.internetvista.com\/en\/advanced-monitoring-features\/\">advanced features<\/a>!<\/p>\n<p><span style=\"text-decoration: underline;\">Let&#8217;s take a peek inside Babelway used case:<\/span><\/p>\n<ul>\n<li><strong><a href=\"#about\">Who is Babelway?<\/a><\/strong><\/li>\n<li><strong><a href=\"#challenges\">What are the challenges faced?<\/a><\/strong><\/li>\n<li><strong><a href=\"#monitoring stack\">How they built the right monitoring stack?<\/a><\/strong><\/li>\n<li><strong><a href=\"#benefits\">What are the benefits using a web monitoring?\u00a0<\/a><\/strong><\/li>\n<\/ul>\n<h2 style=\"text-align: left;\"><strong id=\"about\">About Babelway<\/strong><\/h2>\n<p style=\"text-align: center;\"><a href=\"https:\/\/manofoto.pixieset.com\/babelway\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2419 size-large aligncenter\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/05\/babelway-team-1024x681.jpeg\" alt=\"Babelway Team in Belgium\" width=\"640\" height=\"426\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/05\/babelway-team-1024x681.jpeg 1024w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/05\/babelway-team-300x200.jpeg 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/05\/babelway-team-768x511.jpeg 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/05\/babelway-team.jpeg 1500w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><a href=\"https:\/\/manofoto.pixieset.com\/babelway\/\" target=\"_blank\" rel=\"noopener\">Source: Babelway Manofoto<\/a><\/p>\n<p>Before going into the nitty-gritty, let&#8217;s make a quick introduction. Shall we?<\/p>\n<p>Babelway was founded by Fran\u00e7ois Van Uffelen in 2007 and is a <strong>B2B integration platform<\/strong> helping companies to automate their data and document exchange. Their web-based platform provides EDI and gateways to integrate various sources across every actor of a company (vendors, partners, &#8230;).<\/p>\n<p>With <a href=\"https:\/\/www.babelway.com\/our-customers\/\" target=\"_blank\" rel=\"noopener\">worldwide customers<\/a>, they serve multiple industries: from FMCG (Delhaize) to the automotive (Wabco) as well as the fintech sector (Taulia). Needless to say that the web service needs to be available 24\/7 and from everywhere!<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Here are a few facts about Babelway:<\/strong><\/span><\/p>\n<ul>\n<li><strong>\u2601\u00a0Industry:<\/strong> Cloud (iPaaS)<\/li>\n<li><strong>\ud83c\udfc5Customer since:<\/strong> 2007<\/li>\n<li><strong>\ud83d\udc64\u00a0Size:<\/strong> 11-50 employees<\/li>\n<li><strong>\ud83c\udf0d\u00a0Location:<\/strong>\u00a0Australia,\u00a0Belgium (HQ), Egypt &amp; USA<\/li>\n<li><strong>\ud83d\udccaTurnover Growth:<\/strong> 99% (Deloitte Fast50)<\/li>\n<\/ul>\n<h3>Inside Babelway&#8217;s technical team<\/h3>\n<p>Julien is responsible for managing the operational process.<\/p>\n<p>It implies making sure that the web releases go smoothly as well as the <strong>customer resolution process<\/strong> among each team. The ultimate goal is to provide the best online experience to Babelway&#8217;s users with a steady web architecture.<\/p>\n<p>Here&#8217;s how the team is structured:<\/p>\n<ul>\n<li><strong>The 1st level:<\/strong> Customer support &amp; accounts set-up<\/li>\n<li><strong>The 2nd level:<\/strong>\u00a0Web developers with restricted access to codes<\/li>\n<li><strong>The 3rd level:\u00a0<\/strong>Senior developers with full access<\/li>\n<\/ul>\n<h2 id=\"challenges\">Challenge: Growth v.s High reliability<\/h2>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/programming-bugs.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2456 size-large\" title=\"babelway monitoring stack\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/programming-bugs-1024x576.jpg\" alt=\"\" width=\"640\" height=\"360\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/programming-bugs-1024x576.jpg 1024w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/programming-bugs-300x169.jpg 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/programming-bugs-768x432.jpg 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/programming-bugs.jpg 1920w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<p>While the sales team is euphoric, the dev team becomes anxious&#8230;<\/p>\n<p>Questions start to stream in from every direction:<\/p>\n<ul>\n<li>How can we ensure the platform reliability?<\/li>\n<li>What if the codes can&#8217;t hold the high load usage?<\/li>\n<li>Will we be able to maintain SLA&#8217;s promised to customers?<\/li>\n<\/ul>\n<p>The main concern is the web structure in place\u00a0and its capabilities. When you suddenly acquire large clients, everything changes&#8230; the volumes of data exchanged are higher and so is the pressure.<\/p>\n<blockquote><p><strong><em>&#8220;A poor mean time to react (MTTR) can have a huge impact on customers retention&#8230; And thus the growth!&#8221;<\/em><\/strong><\/p><\/blockquote>\n<p>That&#8217;s the downsides of growth! Because you need to be able to keep delivering a high quality of service and act fast when an outage happens. And this requires to monitor and measure the platform&#8217;s reliability!<\/p>\n<h3 id=\"monitoring stack\">How they built the right monitoring stack?<\/h3>\n<p>Since the whole service remains online, the priority was the servers uptime.<\/p>\n<p>So they first built a web page gathering information from their servers located all around the world.<\/p>\n<p>But they didn&#8217;t stop by pinging a &#8220;simple URL&#8221;. No instead, they use\u00a0<a href=\"https:\/\/blog.internetvista.com\/en\/site-content-monitoring\/#how\">content monitoring<\/a> to check vital elements on the servers (CPU, # requests, &#8230;). This smart combination of features allows the team to <strong>be alerted when 90% of the capacities<\/strong> is being reached for instance.<\/p>\n<p>Because prevention is better than cure&#8230;<\/p>\n<p>Monitoring the servers information help them<strong> to anticipate any potential issue!<\/strong><\/p>\n<p>[alert type=&#8221;success&#8221; icon-size=&#8221;hide-icon&#8221;]\ud83d\udca1\u00a0<strong><a href=\"https:\/\/blog.internetvista.com\/en\/advanced-monitoring-features\/\">Click here<\/a> <\/strong>to discover the 5 most advanced monitoring features!.[\/alert]<\/p>\n<h2 id=\"benefits\">Benefit: (Re)Focus on what really matters!<\/h2>\n<p>Julien admitted it.<\/p>\n<p>They could have developed their own monitoring solution.<\/p>\n<p>But the problem is that it requires energy and time (which they don&#8217;t have). They were also reluctant about the reliability of their own potential tool. What if it doesn&#8217;t work and are not being notified?<\/p>\n<p>In top of that, Babelway is subject to an <strong>annual security audit<\/strong>, requiring\u00a0to prove the platform reliability through a 3rd party service.<\/p>\n<p>That&#8217;s how internetVista becomes handy.<\/p>\n<blockquote><p><em><strong>Whenever we receive a notification, we know it&#8217;s serious. The bonus? It doesn&#8217;t send false alerts!<\/strong> &#8211; Julien Meulemans, software engineer.<\/em><\/p><\/blockquote>\n<p>The reliability is what seduced Babelway. Because it brings them a <strong>peace of mind<\/strong>. It allows the team to focus on what they do best: improving the platform to provide value to the customers.<\/p>\n<p>In addition to achieving exponential growth, they became\u00a0<a href=\"https:\/\/www.babelway.com\/news\/top-security-performer-ipaas\/\" target=\"_blank\" rel=\"noopener\">the most secure iPaaS on the market<\/a>!<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>3 key benefits of using internetVista:<\/strong><\/span><\/p>\n<ul>\n<li>\ud83d\ude80\u00a0Increase MTTR and customer retention<\/li>\n<li>\u26a1\u00a0Improve engineering productivity<\/li>\n<li>\ud83c\udfc5 Trusted and reliable service<\/li>\n<\/ul>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/babelway-ceo.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2480\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/babelway-ceo-1024x529.png\" alt=\"\" width=\"640\" height=\"331\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/babelway-ceo-1024x529.png 1024w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/babelway-ceo-300x155.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/babelway-ceo-768x397.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/06\/babelway-ceo.png 1200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h2>A flexible &amp; reliable monitoring&#8230; for everyone!<\/h2>\n<p>internetVista monitoring is <span style=\"text-decoration: underline;\">not limited<\/span> to cloud businesses.<\/p>\n<p>No, in fact that&#8217;s not <a href=\"https:\/\/blog.internetvista.com\/en\/web-monitoring-blog\/\">why the service was built<\/a> for. Instead, the mission is to provide the most reliable monitoring solution for companies of any size! As a matter of fact, we have <a href=\"https:\/\/www.internetvista.com\/en\/website-monitoring-service-testimonials.htm\" target=\"_blank\" rel=\"noopener\">customers<\/a> from various industries (Ecommerce, SaaS, &#8230;) and from all over the world!<\/p>\n<p><strong>Is your online business available?<\/strong><\/p>\n<p>Stop wondering,\u00a0<strong><a href=\"https:\/\/www.internetvista.com\/en\/website-monitoring-free-registration.htm\" target=\"_blank\" rel=\"noopener\">START monitoring your website<\/a><\/strong> performances now!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Babelway has been growing exponentially. As a matter of fact, they reached 99% of turnover growth over the past four years. They\u2019ve been included in\u00a0Deloitte Fast 50, awarding the fastest growing tech companies based in Belgium! But such growth introduces to complexities.<\/p>\n","protected":false},"author":4,"featured_media":2409,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,14],"tags":[34,36],"class_list":["post-2399","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-internetvista-updates","tag-webdev-manager","tag-web-project-manager"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Babelway uses web monitoring to secure their exponential growth! [Case Study] - internetVista Blog<\/title>\n<meta name=\"description\" content=\"Babelway reached 99% of growth rate! Discover how the technical team set-up the right monitoring to overcome the uptime challenge of maintaining their SLA&#039;s while growing exponentially...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.internetvista.com\/nl\/babelway-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Babelway uses web monitoring to secure their exponential growth! [Case Study]\" \/>\n<meta property=\"og:description\" content=\"Discover how Babelway secure their exponential growth by mixing some of the most advanced monitoring features!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.internetvista.com\/nl\/babelway-case-study\/\" \/>\n<meta property=\"og:site_name\" content=\"internetVista Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/internetVista\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-11T09:00:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-06-12T13:28:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2018\/05\/babelway-en.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Cedric\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"How Babelway uses web monitoring to secure their exponential growth! 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