{"id":5568,"date":"2026-11-05T17:16:32","date_gmt":"2026-11-05T16:16:32","guid":{"rendered":"https:\/\/blog.internetvista.com\/?p=5568"},"modified":"2026-11-05T17:16:32","modified_gmt":"2026-11-05T16:16:32","slug":"alertes-appel-telephonique-astreinte","status":"publish","type":"post","link":"https:\/\/blog.internetvista.com\/fr\/alertes-appel-telephonique-astreinte\/","title":{"rendered":"Site web en panne \u00e0 3 h du matin ? internetvista appelle d\u00e9sormais la bonne personne"},"content":{"rendered":"<h4><strong>internetvista vous alerte d\u00e9sormais par appel t\u00e9l\u00e9phonique et g\u00e8re les plannings d&#8217;astreinte et les politiques d&#8217;escalade\u00a0: chaque panne arrive jusqu&#8217;\u00e0 quelqu&#8217;un qui s&#8217;en occupe.<\/strong><\/h4>\n<h3><strong>Une alerte n&#8217;est utile que si quelqu&#8217;un y r\u00e9agit<\/strong><\/h3>\n<p><span style=\"font-weight: 500;\">Votre boutique en ligne tombe en panne \u00e0 3\u00a0h du matin. internetvista le d\u00e9tecte en quelques minutes et envoie l&#8217;alerte. L&#8217;email attend dans une bo\u00eete de r\u00e9ception, le SMS allume l&#8217;\u00e9cran d&#8217;un t\u00e9l\u00e9phone en mode silencieux, et le premier \u00e0 s&#8217;en apercevoir est un client, \u00e0 8\u00a0h.<\/span><\/p>\n<p><span style=\"font-weight: 500;\">Le monitoring n&#8217;a jamais \u00e9t\u00e9 le maillon faible. Le maillon faible, c&#8217;\u00e9tait de faire parvenir l&#8217;alerte \u00e0 quelqu&#8217;un de r\u00e9veill\u00e9, de responsable et en mesure d&#8217;agir. Jusqu&#8217;ici, pour combler ce manque, il fallait ajouter un outil de gestion d&#8217;incidents s\u00e9par\u00e9, comme PagerDuty, branch\u00e9 via un webhook. Aujourd&#8217;hui, c&#8217;est int\u00e9gr\u00e9 \u00e0 internetvista.<\/span><\/p>\n<h3><strong>Alertes par appel t\u00e9l\u00e9phonique\u00a0: l&#8217;alerte qui vous r\u00e9veille<\/strong><\/h3>\n<p><span style=\"font-weight: 500;\">Un appel t\u00e9l\u00e9phonique passe l\u00e0 o\u00f9 un email ou un SMS reste inaper\u00e7u. Ajoutez un num\u00e9ro de t\u00e9l\u00e9phone comme m\u00e9dia d&#8217;alerte, et internetvista l&#8217;appelle d\u00e8s qu&#8217;une de vos applications tombe en panne.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Un message vocal clair.<\/b><span style=\"font-weight: 500;\"> L&#8217;appel indique quelle application est en panne et pourquoi, dans la langue choisie pour le m\u00e9dia.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Appuyez sur 1 pour prendre en charge.<\/b><span style=\"font-weight: 500;\"> Une seule touche acquitte l&#8217;incident, et les rappels et l&#8217;escalade s&#8217;arr\u00eatent pour toute l&#8217;\u00e9quipe.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Panne et r\u00e9tablissement.<\/b><span style=\"font-weight: 500;\"> Vous \u00eates appel\u00e9 quand l&#8217;application tombe en panne, puis \u00e0 nouveau quand elle est r\u00e9tablie. Les avertissements ne d\u00e9clenchent jamais d&#8217;appel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>N&#8217;importe quel t\u00e9l\u00e9phone.<\/b><span style=\"font-weight: 500;\"> Cela fonctionne avec tout t\u00e9l\u00e9phone mobile ou fixe, sans application \u00e0 installer.<\/span><\/li>\n<\/ul>\n<h3><strong>Plannings d&#8217;astreinte\u00a0: la bonne personne, au bon moment<\/strong><\/h3>\n<p><span style=\"font-weight: 500;\">Inutile de r\u00e9veiller tout le monde \u00e0 chaque panne. Indiquez \u00e0 internetvista qui est d&#8217;astreinte, et c&#8217;est cette personne qui est alert\u00e9e en premier.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Les intervenants<\/b><span style=\"font-weight: 500;\"> sont les personnes qui peuvent \u00eatre alert\u00e9es, chacune avec ses propres m\u00e9dias\u00a0: t\u00e9l\u00e9phone, SMS, email, Slack.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Les rotations<\/b><span style=\"font-weight: 500;\"> passent le relais automatiquement, chaque jour ou chaque semaine, le jour et \u00e0 l&#8217;heure de votre choix, dans votre fuseau horaire.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>La page Astreinte<\/b><span style=\"font-weight: 500;\"> montre en un coup d&#8217;\u0153il qui est d&#8217;astreinte en ce moment et qui prend le relais ensuite.<\/span><\/li>\n<\/ul>\n<h3><strong>Politiques d&#8217;escalade\u00a0: si personne ne r\u00e9agit, le niveau suivant est alert\u00e9<\/strong><\/h3>\n<p><span style=\"font-weight: 500;\">Une politique d&#8217;escalade d\u00e9termine qui est alert\u00e9, dans quel ordre et \u00e0 quelle fr\u00e9quence, jusqu&#8217;\u00e0 ce que quelqu&#8217;un prenne l&#8217;incident en charge. Voici une nuit type avec une politique \u00e0 deux niveaux\u00a0:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>00\u00a0h\u00a000.<\/b><span style=\"font-weight: 500;\"> La page de paiement tombe en panne. Le d\u00e9veloppeur d&#8217;astreinte re\u00e7oit un appel et un SMS.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>00\u00a0h\u00a005, 00\u00a0h\u00a015, 00\u00a0h\u00a035.<\/b><span style=\"font-weight: 500;\"> Personne n&#8217;a acquitt\u00e9, donc les alertes sont r\u00e9p\u00e9t\u00e9es \u00e0 intervalles croissants\u00a0: assez pour \u00eatre remarqu\u00e9es, sans jamais submerger personne.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>00\u00a0h\u00a015.<\/b><span style=\"font-weight: 500;\"> Toujours aucun acquittement apr\u00e8s le d\u00e9lai de 15\u00a0minutes\u00a0: le niveau 2, le responsable d&#8217;\u00e9quipe, est appel\u00e9 lui aussi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>00\u00a0h\u00a018.<\/b><span style=\"font-weight: 500;\"> Le responsable d&#8217;\u00e9quipe appuie sur 1. Les rappels et l&#8217;escalade s&#8217;arr\u00eatent pour tout le monde, et l&#8217;incident indique qui l&#8217;a pris en charge et \u00e0 quelle heure.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 500;\">Vous r\u00e9glez le d\u00e9lai de chaque niveau et la fr\u00e9quence des rappels. Appliquez une politique \u00e0 toutes vos applications en un clic, d\u00e9finissez-la par d\u00e9faut pour les nouvelles, ou donnez \u00e0 une application sa propre politique. Les applications sans politique continuent d&#8217;alerter leurs m\u00e9dias li\u00e9s exactement comme avant.<\/span><\/p>\n<h3><strong>Ce que \u00e7a co\u00fbte<\/strong><\/h3>\n<p><span style=\"font-weight: 500;\">Les plannings d&#8217;astreinte, les rotations et les politiques d&#8217;escalade sont inclus sans frais suppl\u00e9mentaires.<br \/>\n\n<table id=\"tablepress-11\" class=\"tablepress tablepress-id-11\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">\u00c9l\u00e9ment<\/th><th class=\"column-2\">Prix<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Plannings d\u2019astreinte, rotations, politiques d\u2019escalad<\/td><td class=\"column-2\">Inclus<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Num\u00e9ro de t\u00e9l\u00e9phone comme m\u00e9dia d\u2019alerte<\/td><td class=\"column-2\">M\u00eame prix mensuel que n\u2019importe quel autre m\u00e9dia<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Chaque appel t\u00e9l\u00e9phonique<\/td><td class=\"column-2\">2 cr\u00e9dits SMS (de 0,36 \u20ac \u00e0 0,40 \u20ac, selon votre pack SMS)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-11 from cache --><br \/>\n<\/span><span style=\"font-weight: 500;\">Les appels utilisent les m\u00eames cr\u00e9dits SMS pr\u00e9pay\u00e9s que les alertes SMS\u00a0: rien de nouveau \u00e0 souscrire. Si aucun op\u00e9rateur n&#8217;accepte un appel, ses cr\u00e9dits sont rembours\u00e9s. Tous les d\u00e9tails se trouvent sur la <\/span><a href=\"https:\/\/www.internetvista.com\/fr\/cout-service-monitoring-internet.htm\"><span style=\"font-weight: 500;\">page des tarifs<\/span><\/a><span style=\"font-weight: 500;\">.<\/span><\/p>\n<h3><strong>D\u00e9marrez en cinq minutes<\/strong><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Dans le menu <strong>M\u00e9dias<\/strong>, ajoutez un m\u00e9dia de type <strong>Appel t\u00e9l\u00e9phonique<\/strong>. Saisissez le num\u00e9ro au <strong>format international<\/strong>, par ex. +33 475 12 34 56.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Ouvrez le nouveau menu <\/span><b style=\"font-weight: 400;\">Astreinte<\/b><span style=\"font-weight: 500;\"> et cliquez sur <\/span><span style=\"font-weight: 500;\"><b>D\u00e9marrer<\/b><\/span><span style=\"font-weight: 500;\">: une premi\u00e8re politique d&#8217;escalade est cr\u00e9\u00e9e pour vous.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 500;\">Ajoutez vos intervenants et, si vous travaillez par \u00e9quipes, une rotation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 500;\">D\u00e9finissez la politique par d\u00e9faut et cliquez sur <\/span><b>Envoyer une alerte de test<\/b><span style=\"font-weight: 500;\"> pour v\u00e9rifier que tout le monde est bien joint.<\/span><\/li>\n<\/ol>\n<h3><em><a href=\"https:\/\/www.internetvista.com\/fr\/astreinte-et-alertes-par-appel-telephonique.htm\">D\u00e9couvrez-en plus sur les astreintes et les alertes par appel<\/a>, et si vous n\u2019\u00eates pas encore client, <a href=\"https:\/\/www.internetvista.com\/fr\/inscription-gratuite-service-monitoring.htm\">essayez internetvista gratuitement pendant 30 jours<\/a>.<\/em><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>internetvista vous alerte d\u00e9sormais par appel t\u00e9l\u00e9phonique et g\u00e8re les plannings d&#8217;astreinte et les politiques d&#8217;escalade\u00a0: chaque panne arrive jusqu&#8217;\u00e0 quelqu&#8217;un qui s&#8217;en occupe. Une alerte n&#8217;est utile que si quelqu&#8217;un y r\u00e9agit Votre boutique en ligne tombe en panne \u00e0 3\u00a0h du matin. internetvista le d\u00e9tecte en quelques minutes et envoie l&#8217;alerte. L&#8217;email attend [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5577,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[],"class_list":["post-5568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monitoring-tips-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Alertes par appel t\u00e9l\u00e9phonique et astreinte | internetvista<\/title>\n<meta name=\"description\" content=\"Recevez des alertes par appel t\u00e9l\u00e9phonique quand votre site tombe en panne. 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