{"id":183,"date":"2017-11-23T15:47:04","date_gmt":"2017-11-23T14:47:04","guid":{"rendered":"https:\/\/blog.internetvista.com\/?p=183"},"modified":"2018-05-28T08:46:38","modified_gmt":"2018-05-28T07:46:38","slug":"ecommerce-monitoring-tips","status":"publish","type":"post","link":"https:\/\/blog.internetvista.com\/ar\/ecommerce-monitoring-tips\/","title":{"rendered":"5 Ecommerce Monitoring Tips to Maximize your Holiday Sales"},"content":{"rendered":"<p><b>700.000.000$ !<\/b><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s the amount of online sales Amazon made on <\/span><a href=\"https:\/\/techcrunch.com\/2015\/12\/01\/amazon-dominated-36-of-online-black-friday-sales-says-slice\/\"><span style=\"font-weight: 400;\">Black Friday in 2015<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now imagine the impact, if their website was down for only 1 min\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You think this never happens, right?<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Well, In 2013 <strong>Amazon website was down<\/strong> during 43 minutes due to a server outage\u2026costing<\/span><span style=\"font-weight: 400;\">\u00a0the company around <\/span><strong><a href=\"https:\/\/venturebeat.com\/2013\/08\/19\/amazon-website-down\/\">4,72 million in sales loss<\/a><\/strong><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apple, AliExpress or even other major players in e-commerce, none of them are free from a server outage. Unfortunately, it is often too late when you realize that your website suffers from downtime. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re the head of an e-commerce store or a marketing manager, this article will help you to set-up an <strong>optimal monitoring strategy<\/strong> for insuring your site\u2019s reliability and avoiding a downtime nightmare during holiday season.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Behold, the summary of the main topics:<\/span><\/p>\n<p><a href=\"#key-events\"><strong>The e-commerce key events<\/strong><\/a><\/p>\n<p><a href=\"#why-monitoring-ecommerce\"><strong>Why should you monitor your e-commerce site<\/strong><\/a><\/p>\n<p><a href=\"#tips\"><strong>5 monitoring tips to get your site ready<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[alert type=&#8221;success&#8221; icon-size=&#8221;hide-icon&#8221;] \u23f1\u00a0<strong>Estimated reading time: <\/strong>10 min 52 [\/alert]<\/p>\n<h2 id=\"key-events\"><b>E-commerce key events<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Holiday season which includes Black Friday, Christmas and winter sales (for European countries) are important if not vital for online retailers. Actually, a large share of the annual turnover is generated exactly at this period of the year. <\/span><\/p>\n<p><b>There is no \u201cone best day\u201d worldwide<\/b><span style=\"font-weight: 400;\"> as it depends on the consumer behaviours from each country. While the U.S or U.K online retailers will see a massive peak during the cyber week, it would be different for Belgium and France. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Indeed, most of them will purchase online right before Christmas and \u201cJanuary Sales\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The below board includes the <\/span><b>biggest days for online shopping<\/b><span style=\"font-weight: 400;\"> in Europe in 2015.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/biggest-days-ecommerce-europe-2015.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-203 size-full\" title=\"biggest days online shopping 2015\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/biggest-days-ecommerce-europe-2015.png\" alt=\"biggest days for online shopping in europe 2015\" width=\"1352\" height=\"786\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/biggest-days-ecommerce-europe-2015.png 1352w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/biggest-days-ecommerce-europe-2015-300x174.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/biggest-days-ecommerce-europe-2015-768x446.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/biggest-days-ecommerce-europe-2015-1024x595.png 1024w\" sizes=\"auto, (max-width: 1352px) 100vw, 1352px\" \/><\/a><strong>Source:<\/strong> <a href=\"https:\/\/ecommercenews.eu\/biggest-days-online-shopping-europe\/\">E-commerce News Europe<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><a href=\"http:\/\/www.cmo.com\/adobe-digital-insights\/articles\/2017\/10\/27\/us-adi-2017-holiday-predictions.html#gs.KeXnqck\"><span style=\"font-weight: 400;\">Adobe\u2019s prediction<\/span><\/a><span style=\"font-weight: 400;\">, the 2017 holiday season will be the first to break $100 billion in online sales (in the U.S). They\u2019ve actually created a <\/span><a href=\"https:\/\/landing.adobe.com\/en\/na\/solutions\/digital-index\/ctir-2840-holiday-predictions-2017\/\"><span style=\"font-weight: 400;\">specific landing page<\/span><\/a><span style=\"font-weight: 400;\"> on which you can see the results. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">They\u2019ve made a similar analysis (back in 2016), where we can notice that the online shopping stats are slightly different from the U.S market. Here is the\u00a0<\/span><a href=\"https:\/\/www.slideshare.net\/adobe\/2016-holiday-shopping-predictions-europe-and-asiapacific\/1\"><span style=\"font-weight: 400;\">stats by country<\/span><\/a><span style=\"font-weight: 400;\"> in Europe.<\/span><\/p>\n<h3><b>Search trends during holiday season<\/b><\/h3>\n<h4><span style=\"text-decoration: underline;\"><b>On Google<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">A growing number of people go online, looking for special deals that they might not get from \u201cbrick and mortar\u201d retailers. It\u2019s specifically at this period of the year that the web traffic is booming.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When looking at the search trends made on Google (past 5 years in Belgium) for the queries such as \u201cpromotions\u201d or \u201cdeals, there is clearly an important peak between mid-November to early January. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Again, the queries tend to vary from one country to another. For instance, the trends is a bit different at the\u00a0<\/span><a href=\"https:\/\/trends.google.com\/trends\/explore?cat=18&amp;date=today%205-y&amp;q=coupon%20codes,discount%20codes,best%20deals\"><span style=\"font-weight: 400;\">worldwide level<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/google-trends-belgium.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-204 size-full\" title=\"google trends online deals belgium\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/google-trends-belgium.png\" alt=\"online search trends in belgium for online deals\" width=\"2564\" height=\"1106\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/google-trends-belgium.png 2564w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/google-trends-belgium-300x129.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/google-trends-belgium-768x331.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/google-trends-belgium-1024x442.png 1024w\" sizes=\"auto, (max-width: 2564px) 100vw, 2564px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Source:<\/strong> Search result for related terms to \u201cdeals\u201d on <a href=\"http:\/\/bit.ly\/2zRKgWc\">Google Trends in Belgium<\/a><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"text-decoration: underline;\"><b>Shopping sites traffic<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Similar web released an interesting graphic regarding the sites traffic trends when it comes to holiday season for online retailers. Eventhough it is specific to the U.K market, shopping sites see their traffic going crazy one week prior to Black Friday (24 Millions) as well as during Christmas.<\/span><\/p>\n<p><script id=\"infogram_0_a8f30329-1ba2-4f63-953b-7130c35e8415\" title=\"Shopping_SeasonUK_Post-1_1117\" src=\"https:\/\/e.infogram.com\/js\/dist\/embed.js?KDh\" type=\"text\/javascript\"><\/script><\/p>\n<h2 id=\"why-monitoring-ecommerce\"><b>Why should you monitor your e-commerce website?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Every year it\u2019s the same story.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You set-up acquisition strategies by investing massively in Adwords and Facebook ads, you make sure that the email campaign is optimized and ready to be sent to your customers on the D day\u2026 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Well, you basically apply every best practices seen on kissmetrics to bring as much traffic as possible to boost your sales!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And yet, you forgot 1 element.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Something you don\u2019t expect to happen but which could ruin all of your efforts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This thing is called\u2026 <\/span><b>\u201cDOWNTIME<\/b><span style=\"font-weight: 400;\">\u201d!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Still not sure what that means? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every time your <\/span><b>website is down<\/b><span style=\"font-weight: 400;\">, it\u2019s just like if your <\/span><b>store was just closed<\/b><span style=\"font-weight: 400;\">. Your customers can\u2019t access to it and even less buy from you. At that moment, you start freaking out because you\u2019re losing money!<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/giphy-7.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-205 size-full\" title=\"closed online shop\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/giphy-7.gif\" alt=\"website down is like a closed shop\" width=\"336\" height=\"270\" \/><\/a><\/p>\n<h3><b>The direct consequences of downtime<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>ROI impact<\/strong> on your marketing campaigns<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Lower turnover<\/strong><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Loss of credibility<\/strong> &#8211; Brand image<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In 2016, the biggest online retailers in Belgium and France, such as Bol.com or Mediamarkt, were <\/span><b>down for a total of 12 hours <\/b><span style=\"font-weight: 400;\">only during the black friday week!<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/ecommerce-downtime-bf-2016.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-206 size-full\" title=\"bfcm 2015 ecommerce sites downtime\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/ecommerce-downtime-bf-2016.png\" alt=\"total downtime ecommerce black friday 2016\" width=\"1200\" height=\"620\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/ecommerce-downtime-bf-2016.png 1200w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/ecommerce-downtime-bf-2016-300x155.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/ecommerce-downtime-bf-2016-768x397.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/ecommerce-downtime-bf-2016-1024x529.png 1024w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/p>\n<h3><b>How to calculate the impact of downtime on your ecommerce?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To realize how big an outage can affect your online revenues, you need to make a simple calcul. The only things you need to have are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your turnover (monthly\/annually)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your website uptime (start your <a href=\"https:\/\/www.internetvista.com\/en\/ecommerce-reliability.htm\">free trial here<\/a> to monitor it)<\/span><\/li>\n<\/ul>\n<p><strong>Methodology: <span style=\"color: #6aa84f;\">Turnover<\/span> * (100 &#8211; <span style=\"color: #ff0000;\">uptime rate<\/span>)<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take an <strong>example<\/strong> to illustrate that:<\/span><\/p>\n<p>Imagine that your online store has an uptime rate of 99% and make 100K \u20ac of sales per month.<\/p>\n<p><span style=\"font-weight: 400;\">Calcul: <span style=\"color: #6aa84f;\">100.000<\/span> * (100-<span style=\"color: #ff0000;\">99%<\/span>)= <span style=\"color: #ff0000;\">1000\u20ac\/month<\/span>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Convert it to a year and you potentially losing <strong><span style=\"color: #ff0000;\">12.000 \u20ac per year<\/span>!<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The below graphic help you to visualize the cost of downtime on a yearly basis.<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/cost-of-downtime-graphics.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-237 size-full\" title=\"cost of downtime\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/cost-of-downtime-graphics.png\" alt=\"the impact of downtime on ecommerce website\" width=\"1200\" height=\"620\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/cost-of-downtime-graphics.png 1200w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/cost-of-downtime-graphics-300x155.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/cost-of-downtime-graphics-768x397.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/cost-of-downtime-graphics-1024x529.png 1024w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/p>\n<h2 id=\"tips\"><b>5 monitoring tips to get your e-commerce site ready<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There is no point in monitoring all the page on your website. What you need to do on the other hand is, to monitor your <span style=\"text-decoration: underline;\">most important elements<\/span> in order to be alerted as soon as they are not available.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is the question you should ask yourself: <strong>What are your most important pages?<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re not sure, check your account in Google Analytics by filtering the <strong>\u201cUnique Visitors\u201d<\/strong> or the <strong>\u201ctransactions\u201d<\/strong> (Behaviors &gt; Landing pages)<\/span><\/p>\n<p><strong>Our 5 monitoring tips you should apply today:<\/strong><\/p>\n<p><strong><a href=\"#1\">Tip #1: Verify the content on your homepage<\/a><\/strong><\/p>\n<p><strong><a href=\"#2\">Tip #2: Monitor your landing pages<\/a><\/strong><\/p>\n<p><strong><a href=\"#3\">Tip #3: Avoid a broken or non-functioning checkout<\/a><\/strong><\/p>\n<p><strong><a href=\"#4\">Tip #4: Secure your database from hackers<\/a><\/strong><\/p>\n<p><strong><a href=\"#5\">Tip #5: Test your web form<\/a><\/strong><\/p>\n<p><strong><a href=\"#6\">Bonus: Optimize your conversion funnel with a transaction monitoring<\/a><\/strong><\/p>\n<h3 id=\"1\"><b>Tip #1: Verify the content on your homepage<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\"><strong>Type of monitoring:<\/strong><\/span> Website\u00a0\u00a0\ud83d\udda5<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Putting your homepage on monitoring is pretty much the basics. In fact, it it\u2019s not available, you\u2019ll <strong>lose almost 90% of your traffic<\/strong> because this page is literally the point of entry for your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use a <strong>\u201c<a href=\"https:\/\/blog.internetvista.com\/en\/use-matching-sentence-track-changes-site\">matching sentence<\/a>\u201d<\/strong> and make sure your main keyword remains available by monitoring words like \u201cBlack Friday\u201d, \u201cOnline deals\u201d which should logically be present on your site during the holiday season.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This trick will allow you to be alerted as soon as your content disappears from your site. This can happen after your web dev team made a new release or simply when content has been hacked. This is known as <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Website_defacement\"><span style=\"font-weight: 400;\">website defacement<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><b>\ud83d\udd0e\u00a0URL to monitor:<\/b><span style=\"font-weight: 400;\"> mysite.com<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/hm-homepage-down.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-208 size-full\" title=\"hm site down\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/hm-homepage-down.gif\" alt=\"video capture h&amp;m homepage down\" width=\"640\" height=\"360\" \/><\/a><\/p>\n<p style=\"text-align: center;\">\u00a0<strong>Source:<\/strong> H&amp;M homepage was down during 2 hours on 31\/10\/17<\/p>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\udca1\u00a0Pro tip<\/b><b>: <\/b><span style=\"font-weight: 400;\">Make sure to keep track of your marketing campaigns by monitoring your tracking code (Google Analytics, Adwords, Fb pixel, \u2026) and be alerted as soon as they disappear from your site.<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/monitor-tracking-code.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-209 size-full\" title=\"internetvista matching sentence\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/monitor-tracking-code.gif\" alt=\"use key phrase to monitor tracking code\" width=\"750\" height=\"354\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em>Insert your Analytics ID in \u201cmatching sentence\u201d<\/em><\/p>\n<h3>\u00a0<b>Tip #2: Monitor your landing pages<\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\"><strong>Type of monitoring:<\/strong><\/span> website\u00a0\ud83d\udda5<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Adwords, the higher your \u201c<a href=\"https:\/\/support.google.com\/adwords\/answer\/7050591\">Quality Score\u201d<\/a>, the more likely your ads will appear. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the factors taken into account to estimate your ads quality is the<\/span><b> \u201clanding page experience\u201d<\/b><span style=\"font-weight: 400;\"> which also depends on the its <strong>loading time<\/strong>. The faster your page load, the higher your landing page will be ranked. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But every time your landing page is down:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Your CPC increase\u00a0<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Your Quality Score decrease<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>You\u2019re wasting money<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To get the most out of your <\/span><b>marketing ROI<\/b><span style=\"font-weight: 400;\">, you should be monitoring your landing pages!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will help you to directly be aware when an error is detected. If the outage takes more time to be fixed, make sure to put your Adwords campaigns in \u201c<span style=\"text-decoration: underline;\">Pause<\/span>\u201d. This way, you\u2019ll avoid throwing money out the window because Google will keep charging you anyway!<\/span><\/p>\n<p><b>\ud83d\udd0e\u00a0URL(s) to monitor:<\/b><span style=\"font-weight: 400;\"> mysite.com\/black-friday-2017 &#8211; mysite.com\/christmas-deals<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/black-friday-amazon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-210 size-full\" title=\"black friday landing page\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/black-friday-amazon.png\" alt=\"screenshot of amazon black friday landing page\" width=\"1562\" height=\"564\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/black-friday-amazon.png 1562w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/black-friday-amazon-300x108.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/black-friday-amazon-768x277.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/black-friday-amazon-1024x370.png 1024w\" sizes=\"auto, (max-width: 1562px) 100vw, 1562px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Source:<\/strong> Google SERP for Amazon<\/p>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\udca1\u00a0Pro tip:<\/b><span style=\"font-weight: 400;\"> List all of your most popular pages and make sure to put them under monitoring.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If I was in charge of Amazon\u2019s website, I\u2019d make sure to monitor the \u201c<\/span><a href=\"https:\/\/support.google.com\/webmasters\/answer\/47334?hl=en\"><span style=\"font-weight: 400;\">sitelinks<\/span><\/a><span style=\"font-weight: 400;\">\u201d. Even if those links are randomly generated in the Google SERP, they still represent the most popular\/visited pages on your website. So you want to make sure that they remain available at any time!<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-sitelinks.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-211 size-full\" title=\"amazon snippets\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-sitelinks.png\" alt=\"screenshot of amazon sitelinks in google\" width=\"1308\" height=\"726\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-sitelinks.png 1308w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-sitelinks-300x167.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-sitelinks-768x426.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-sitelinks-1024x568.png 1024w\" sizes=\"auto, (max-width: 1308px) 100vw, 1308px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Source:<\/strong> Google SERP for Amazon<\/p>\n<h3><\/h3>\n<h3 id=\"3\"><b>Tip #3: Avoid a broken or non-functioning checkout<\/b><\/h3>\n<p><b>Type of monitoring:<\/b><span style=\"font-weight: 400;\"> website\/ web scenarios \ud83c\udfa5<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Shopping cart abandonment are clearly one of the biggest challenge for the online retailers. According to 37 studies containing e-commerce statistics, the average checkout abandonment rate is <\/span><a href=\"https:\/\/baymard.com\/lists\/cart-abandonment-rate\"><span style=\"font-weight: 400;\">69,23%<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But that\u2019s when your site is working properly, the rate could increase even more if your checkout page is down. In this case, a 300\u20ac sales is the same as 25\u20ac.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A <strong>broken checkout<\/strong> will directly affect your sales\u2026 and your customers experience!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the GIF below, we\u2019ve tried to demonstrate the frustration that your customer could feel when trying to proceed his order confirmation. Note that, this is an example and never occurred on Amazon\u2019s website (or at least not when we recorded the GIF).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, they\u2019ve created a dedicated page explaining <\/span><a href=\"https:\/\/www.amazon.com\/gp\/help\/customer\/display.html?nodeId=773768\"><span style=\"font-weight: 400;\">how to proceed to checkout<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>\ud83d\udd0e\u00a0URL to monitor: <\/b><span style=\"font-weight: 400;\">mysite.com\/checkout<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-checkout.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-212 size-full\" title=\"amazon broken checkout\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/amazon-checkout.gif\" alt=\"video capture of amazon checkout\" width=\"1206\" height=\"718\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Source:<\/strong> video capture of Amazon&#8217;s checkout<\/p>\n<h3><\/h3>\n<h3 id=\"4\"><b>Tip #4: Secure your database from hackers<\/b><\/h3>\n<p><b>Type of monitoring:<\/b><span style=\"font-weight: 400;\"> Services (MySQL database) \ud83d\udcbe<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/screenshot-castorama-website-down.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-214 size-full\" title=\"castorama site down\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/screenshot-castorama-website-down.jpeg\" alt=\"screenshot of castorama site on 09 june 2016\" width=\"648\" height=\"415\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/screenshot-castorama-website-down.jpeg 648w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/screenshot-castorama-website-down-300x192.jpeg 300w\" sizes=\"auto, (max-width: 648px) 100vw, 648px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">In 2016, Castorama (French DYI goods) <\/span><a href=\"https:\/\/www.theregister.co.uk\/2016\/06\/09\/french_bq_equivalent_bq_hacked_to_offer_visitors_vulgar_diy_tools\/\"><span style=\"font-weight: 400;\">website has been hacked<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><span style=\"font-weight: 400;\">To be more precise, its <\/span><b>search engine had been manipulated<\/b><span style=\"font-weight: 400;\"> by some miscreants.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Result?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The site search function suggested some nasty and <\/span><a href=\"https:\/\/nakedsecurity.sophos.com\/2016\/06\/10\/diy-stores-poisoned-search-engine-returns-nasty-results\/\"><span style=\"font-weight: 400;\">surprising results<\/span><\/a><span style=\"font-weight: 400;\"> such as \u201cscrewdriver blonde\u201d, \u201chammer to kill\u201d or \u201csaw to cut a body\u201d. Some of them even included anti-Semitic messages when searching for \u201covens\u201d or \u201cshowers\u201d.<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/screenshot-castorama-site-hacked.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-215 size-full\" title=\"castorama site hacked\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/screenshot-castorama-site-hacked.png\" alt=\"screenshot of castorama sear bar function hacked\" width=\"2578\" height=\"1418\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><strong>Source:<\/strong> Screenshot of Castorama\u2019s search results on 09\/06\/16<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As soon as the database manipulation had been noticed, they decided to pull the website offline and was displayed as temporarily down for the users. But it took them a few hours before being aware of the situation thanks to screencaptures made by users through Twitter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The website was back to normal but the whole situation lasted 6 hours!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This could had been quickly solved if they had monitored their database. They\u2019d had been alerted as soon as an error (manipulation in this case) was detected.<\/span><\/p>\n<h3 id=\"5\"><b>Tip #5: Test your web form <\/b><\/h3>\n<p><b>Type of monitoring:<\/b><span style=\"font-weight: 400;\"> website\/ web scenarios \ud83c\udfa5<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to avoid as much friction as possible, the user identification usually happens when a user wants to proceed to checkout. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But imagine, if during the login process, your <\/span><b>web form is down<\/b><span style=\"font-weight: 400;\">?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yep, you got it right&#8230; ONCE AGAIN you\u2019ve just <span style=\"text-decoration: underline;\">missed a sales opportunity<\/span>!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To avoid sending your customers to your competitors, we advise you to <\/span><a href=\"https:\/\/www.internetvista.com\/en\/website-form-submit-check.htm\"><span style=\"font-weight: 400;\">test your web form<\/span><\/a><span style=\"font-weight: 400;\"> in order to make sure they are working properly. internetVista also allows you to <\/span><a href=\"https:\/\/www.internetvista.com\/en\/monitoring-web-page-requiring-authentication.htm\"><span style=\"font-weight: 400;\">monitor pages requiring an authentication<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><b>\ud83d\udca1\u00a0Note:<\/b><span style=\"font-weight: 400;\"> It\u2019s also possible to simulate the <\/span><b>\u201caccount creation\u201d<\/b><span style=\"font-weight: 400;\"> process.<\/span><\/p>\n<p><b>\ud83d\udd0e\u00a0URL(s) to monitor:<\/b><span style=\"font-weight: 400;\"> mywebsite.com\/signin &#8211; mywebsite.com\/register<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/login-form-amazon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-216 size-large\" title=\"amazon web form\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/login-form-amazon-953x1024.png\" alt=\"amazon login form\" width=\"640\" height=\"688\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/login-form-amazon-953x1024.png 953w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/login-form-amazon-279x300.png 279w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/login-form-amazon-768x826.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/login-form-amazon.png 1148w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n<h3 id=\"6\"><b>Bonus: Optimize your conversion funnel with a transaction monitoring<\/b><\/h3>\n<p><strong><span style=\"text-decoration: underline;\">Type of monitoring<\/span>:<\/strong> Web scenarios \ud83c\udfa5<\/p>\n<p><span style=\"font-weight: 400;\">Whether you sell clothes or high-tech products, all of your customers have to go through key steps before proceeding to checkout. That\u2019s what we call the <\/span><b>\u201cconversion funnel\u201d<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In general, this looks like this:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Homepage<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Category page<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Product Page<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shopping cart<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Delivery &amp; Payment option<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">External payment gateway<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Order confirmation page<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">You can actually check your conversion funnel directly in Google Analytics.<\/span><\/p>\n<p><b>Location:<\/b><span style=\"font-weight: 400;\"> Conversions &gt; Goals &gt; Funnel Visualization<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/conversion-funnel-amazon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-217 size-full\" title=\"conversion funnel amazon\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/conversion-funnel-amazon.png\" alt=\"conversion funnel amazon\" width=\"1854\" height=\"1076\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/conversion-funnel-amazon.png 1854w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/conversion-funnel-amazon-300x174.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/conversion-funnel-amazon-768x446.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/conversion-funnel-amazon-1024x594.png 1024w\" sizes=\"auto, (max-width: 1854px) 100vw, 1854px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em>This is an example of what a typical funnel looks like on Amazon&#8217;s website<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If the funnel optimization is so crucial, it\u2019s because the amount of visitors is shrinking at every step!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To <\/span><b>maximize your conversion rate<\/b><span style=\"font-weight: 400;\">, we advise you to set-up a monitoring based on a specific funnel taken by your visitors by using the <\/span><a href=\"https:\/\/www.internetvista.com\/en\/website-transaction-monitoring.htm\"><span style=\"font-weight: 400;\">transaction monitoring<\/span><\/a><span style=\"font-weight: 400;\"> feature.<\/span><\/p>\n<p><strong>Here\u2019s how it works:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Based on scenario that you\u2019ve previously defined, our monitoring will check if your buyer\u2019s journey is working smoothly and correctly. <strong>If one step of the funnel is detected on error<\/strong>, you\u2019ll be directly alerted via email, SMS, \u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This monitoring helps e-commerce manager to quickly <span style=\"text-decoration: underline;\">evaluate the uptime rate<\/span> and the load time for every step of the funnel. In short, you make sure to keep the user\u2019s experience safe :).<\/span><\/p>\n<p><b><i>\u26a0\u00a0Note: <\/i><\/b><i>Y<\/i><i><span style=\"font-weight: 400;\">ou need to know how to write scripts in <\/span><\/i><a href=\"https:\/\/en.wikipedia.org\/wiki\/XML\"><i><span style=\"font-weight: 400;\">XML language<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. Y<\/span><\/i><span style=\"font-weight: 400;\">ou have the choice between doing it by yourself or <\/span><a href=\"https:\/\/www.internetvista.com\/en\/contact-internet-monitoring-solution-provider.htm\"><span style=\"font-weight: 400;\">contact the support<\/span><\/a><span style=\"font-weight: 400;\"> team to get some help.<\/span><\/p>\n<h4><span style=\"text-decoration: underline;\"><b>Wrapping it all up:\u00a0<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Insure the success of your e-commerce and monitor your:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Homepage<\/strong><span style=\"font-weight: 400;\"> with a content verification<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Landing pages &amp; product pages<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Checkout process<\/strong><\/li>\n<li style=\"font-weight: 400;\"><strong>Database<\/strong><span style=\"font-weight: 400;\"> used for the \u201csite search\u201d function<\/span><\/li>\n<li style=\"font-weight: 400;\"><strong>Sign In &amp; register forms<\/strong><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>[Bonus] Conversion funnel<\/strong> with a web scenario<\/span><\/li>\n<\/ul>\n<h2><b>What\u2019s the performance for the e-commerce in 2017 ?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our mission is simple: <em><strong>\u201cGoing towards a faster &amp; more reliable web\u201d \ud83d\ude80<\/strong><\/em><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like every year, we\u2019ll monitor the web performance of the major online retailers during the holiday season. This time, we\u2019ll include the major players from Belgium, France and the USA.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A first report will be published on Wednesday <span style=\"text-decoration: underline;\">29\/11\/17 j<\/span>ust right after Cyber Monday. Another post will be done on our blog in early January with a complete reports combining the performance for the cyber week and Christmas. Click on this link to view <\/span><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1olqv5XTcqxeVP_s4mMhDNQ6h1RPBPLxunROH8pxLp_o\/edit?usp=sharing\"><span style=\"font-weight: 400;\">the entire list<\/span><\/a><span style=\"font-weight: 400;\"> of websites under monitoring.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udcc5\u00a0<span style=\"text-decoration: underline;\">Time:<\/span> 20\/11\/17 to 31\/01\/18<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u23f1\u00a0<span style=\"text-decoration: underline;\">Check frequency:<\/span> 1 minute<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83c\udf0f\u00a0<span style=\"text-decoration: underline;\">Monitored from:<\/span> Amsterdam, Brussels, Dallas, Lausanne, London, Montr\u00e9al, Munich, Roubaix.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udd0e\u00a0<span style=\"text-decoration: underline;\">Page monitored:<\/span> Homepage<\/span><\/p>\n<p><a href=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/webperf-ecommerce-holiday-2017.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-218 size-full\" title=\"uptime study ecommerce\" src=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/webperf-ecommerce-holiday-2017.png\" alt=\"webperf report ecommerce holiday 2017\" width=\"1824\" height=\"958\" srcset=\"https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/webperf-ecommerce-holiday-2017.png 1824w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/webperf-ecommerce-holiday-2017-300x158.png 300w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/webperf-ecommerce-holiday-2017-768x403.png 768w, https:\/\/blog.internetvista.com\/wp-content\/uploads\/2017\/11\/webperf-ecommerce-holiday-2017-1024x538.png 1024w\" sizes=\"auto, (max-width: 1824px) 100vw, 1824px\" \/><\/a><\/p>\n<p style=\"text-align: center;\">[alert type=&#8221;success&#8221; icon-size=&#8221;hide-icon&#8221;]\u00a0<a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1olqv5XTcqxeVP_s4mMhDNQ6h1RPBPLxunROH8pxLp_o\/edit?usp=sharing\"><strong>Check the spreadsheet<\/strong> <\/a>including the most visited e-commerce sites in Belgium, France and USA.[\/alert]<\/p>\n<p>&nbsp;<\/p>\n<h3><b>Is your online store ready ?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">A website breakdown can be very expensive for your online business. Especially if an outage occurs during major events such as the holiday season, where the traffic reaches its highest peak.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Too often, downtime happens when we expect the least&#8230; and at the baddest time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By taking and applying the tips previously mentioned, you\u2019ll avoid to be caught unprepared and you\u2019ll secure your online revenues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stop waiting until it\u2019s too late, monitor your e-commerce reliability now! (And it\u2019s FREE during 30 days)<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[alert type=&#8221;success&#8221; icon-size=&#8221;hide-icon&#8221;]<strong>Are you on Facebook?\u00a0<a href=\"https:\/\/www.facebook.com\/internetVista\/\">Join our community then<\/a>!<\/strong>\u00a0[\/alert]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>700.000.000$ ! That\u2019s the amount of online sales Amazon made on Black Friday in 2015. Now imagine the impact, if their website was down for only 1 min\u2026 You think this never happens, right?<\/p>\n","protected":false},"author":4,"featured_media":988,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,12],"tags":[31,36],"class_list":["post-183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce-monitoring","category-monitoring-tips","tag-ecommerce-manager","tag-web-project-manager"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Ecommerce Monitoring Tips to Maximize your Holiday Sales - internetVista<\/title>\n<meta name=\"description\" content=\"Is your website ready for holiday season? 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